Returns & Exchange Policy

At MOKX, every piece is made with care and goes through a quality check before it reaches you. Please read our returns and exchange policy carefully before placing an order.

Returns

As our products are crafted with attention to detail, returns are accepted only in the case of a genuine manufacturing defect.

• Returns are only applicable for manufacturing defects (e.g. stitching faults, fabric flaws, significant print defects, or a damaged item on arrival).
• Every return request goes through a quality check by our team before it is approved.
• To raise a request, email support@mokx.in within 7 days of delivery with your order ID and clear photos/video of the defect.
• If the defect is confirmed during the quality check, we will arrange a replacement or refund. If the item passes our quality check (no defect found), the return will not be accepted and the item will be sent back to you.

Exchange

We understand sizing can be tricky. To help, we offer exchanges under the following conditions:

• Exchanges are only available for size issues (a different size of the same product, subject to availability).
• Each order is eligible for one exchange only.
• The product must be unused, unwashed, and undamaged, with all original tags intact.
• Raise an exchange request by emailing support@mokx.in within 7 days of delivery with your order ID and the size you'd like instead.
• Please refer to the size chart on each product page before ordering to avoid sizing issues.

What is not eligible

• Change of mind or no longer wanting the product.
• Minor colour variation inherent to printing and screen differences.
• Items that are used, washed, damaged after delivery, or missing tags.
• More than one exchange on the same order.

Refunds

Where a refund is applicable (confirmed manufacturing defect), it is processed to your original payment method within 5–7 business days after the returned item passes our quality check.

Cancellations

Orders can be cancelled within 12 hours of placement, before they enter processing. Email support@mokx.in promptly to cancel.

For any questions, reach us at support@mokx.in — we're happy to help.